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COVID-19 Update: We are still shipping product as usual, all products showing in stock are in stock, will update if anything changes.

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We want you to feel confident and satisfied when shopping with us, which is why we have a flexible and generous returns and exchanges policy.

Here you can find the conditions that inform what you can expect from us, and what obligations we hold to you.


Toy Purchases: 

  • Change of Mind: Due to the nature of these products, we are unable to provide returns or exchanges for change of mind. We try to provide as much information on our site as possible so that you can get an accurate understanding of the product prior to purchasing. If you are still unsure about a product, please feel free to contact us for more information before making your purchase.
  • Faulty Item: If a product you purchase from us is faulty, please get in contact with us by email: info@pbyp.com.au. From here we can either offer a replacement, or you are welcome to exchange the faulty product for another item of equal value.
  • We are so confident in the quality of our poppers that we have a Satisfaction Guarantee policy. This means that if for whatever reason you are unhappy with the product you may return it to us (at your own cost) and we will refund the total cost of your purchase. If you need to get in contact with us to proceed with a poppers return, please email us at: info@pbyp.com.au


Poppers Purchases:

  • We are so confident in the quality of our poppers that we have a Satisfaction Guarantee policy. This means that if for whatever reason you are unhappy with the product you may return it to us (at your own cost) and we will refund the total cost of your purchase. If you need to get in contact with us to proceed with a poppers return, please email us at: info@pbyp.com.au